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FAQ
Where do you ship?
We ship all over the world (Except Russia, Ukraine). Shipping costs will apply, and will be added at checkout, you can add the product into cart and get the shipping estimate in the cart page.
How long will it take to get my orders?
Your order for a ready stock item will be sent out within 24 working hours. However, if your order also includes any pre-order items, it will only be packed and shipped when everything is ready.
Klang Valley: We offer same-day delivery (local delivery) for certain area within Klang Valley, you'll see the Local Delivery option while selecting shipping method if your address is eligible.
Peninsula Malaysia/Singapore: Usually arrive within 1-2 working days after we ship.
Rest of the world: Shipping takes from 3-7 working days depends on FedEx transit speed, please talk to us if you need an urgent arrangement.
Working hour?
Our standard working hour:
Monday to Friday 10am - 7pm
Closed on Weekends and Public Holiday
What's your refund policy?
We do not really have a refund policy for the reason of "I don't like it". If you wish tor return the product, it must be either defective or not working as it should be.
Some of the products will have minor change/upgrade between different batch of production, we will display the information as accurate as possible.
Is self pick up available?
Yes! Self-collection is possible, and you can select this option while checking out. Please ensure that you have received the email notification stating "Ready for Collection" before departing and refer to our operating hours in Question no. 3 ⬆️.
*Please refrain from arranging Grab / Lalamove for collection. If you wish to receive ready-stock products immediately, please choose Delivery and then select "Local Delivery." We will not be able to control or take responsibility on delivery for self-collect orders.*
if you are unsure, click here to talk to us!
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