After careful consideration, we have decided to limit our phone call support and shift our focus to more efficient communication channels such as our chat box / WhatsApp.
With a smaller team handling support and walk-in customers simultaneously, using a chat system allows us to refer to a chat history and quickly understand the situation without the need for repeated explanations.
Furthermore, many issues can be more effectively addressed through the sharing of photos, links, therefore, 90% of phone calls will eventually be redirected to WhatsApp.
Who likes being put on hold or repeating the same information multiple times? By utilizing our chat box, we can ensure a smooth and efficient resolution to any issue.