Our policy lasts 7 days from the date of successful delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, most importantly, there must be, or at least, an obvious defect related to the features or functions of the product (i.e. slightly dent on the packaging does not count). It must also be in the original packaging. After 7 days, refund can be rejected or accepted with condition. (amount at 70% or lesser).
Before we ship an order: You can request a refund if the product has not been shipped yet, there will be an administration and transaction charge of at least 5% if the refund case is not caused by Storming Gravity’s negligence. We reserve the right to cancel the order.
** For pre-order product, the shipping date shown is an estimation, it is subjected to the customs declarations, flight delay and other unforeseen issues, please do contact us. The refund of undelivered product is only available after 30 days from the estimated delivery dates. If the pre-order item was delivered/collected, the 7-day refund policy applies. **
After we ship out an order: A return is not allowed unless the issue is caused by Storming Gravity’s negligence or the quality of the product. Return & exchange the product to other product is possible (not guaranteed) and shall be considered on a case-by-case basis.
*Return the product due to the reason of "I don't like it" is not acceptable, unless otherwise offered or stated on the product page. Reviews on most of the products sold on our website are available all over the internet, you are responsible to make good consideration before purchasing it.*
You can also contact the manufacturer to return the good for warranty as this is one of the conveniences that we provide.
*Sale for Item on discount / clearance are at final and return is not allowed*
Once your return is received and inspected, we will send you an email/message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Payment by Hoolah (3 month instalment plan) is not refundable at any circumstances, if there is issue arises with the quality product or delivery delay, only store credit will be offered.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com before you send out the shipment.
Our 1-on-1 exchange policy lasts for 7 days from the day the customer receives the product. If it exceeds 7 days, we shall deal with it on case-to-case basis.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.